Privacy Policy
Last updated: 15th July 2025
Welcome to Review Hub and our website at https://reviewhub.ie. At Review Hub, we take the protection of your data very seriously. This Privacy Policy outlines what information we collect when you use our website and services, how we use it, and the rights you have regarding your data.
1. The Basics
1. The Basics
What law applies?
Our use of your Personal Data is subject to the Irish Data Protection Act 2018 ("DPA") and the EU General Data Protection Regulation ("GDPR").
Our use of your Personal Data is subject to the Irish Data Protection Act 2018 ("DPA") and the EU General Data Protection Regulation ("GDPR").
What is Personal Data?
Personal Data includes any information relating to an identified or identifiable natural person, such as your name, email address, IP address, or business information.
Personal Data includes any information relating to an identified or identifiable natural person, such as your name, email address, IP address, or business information.
What is processing?
Processing refers to any action performed on Personal Data, whether automated or not — including collection, storage, modification, transfer, or deletion.
Processing refers to any action performed on Personal Data, whether automated or not — including collection, storage, modification, transfer, or deletion.
Who is responsible for data processing?
The data controller is Elevate Studios, operating Review Hub, based in Ireland. You can contact us at dataprotection@reviewhub.ie.
The data controller is Elevate Studios, operating Review Hub, based in Ireland. You can contact us at dataprotection@reviewhub.ie.
What are the legal bases for processing?
We process your data based on the following:
We process your data based on the following:
- To fulfil contractual obligations
- Based on our legitimate interests (e.g. IT security, service improvement)
- Based on your consent (e.g. marketing, analytics)
- To comply with legal obligations
Am I obliged to provide data?
You must provide personal data necessary for us to provide our services. Without it, we may not be able to create or maintain your account.
You must provide personal data necessary for us to provide our services. Without it, we may not be able to create or maintain your account.
2. Data We Collect Automatically.
Log Data
When you access our site, we collect: file accessed, date/time, browser type, IP address, operating system, and referrer URL. This is collected based on our legitimate interest to ensure security and usability.
When you access our site, we collect: file accessed, date/time, browser type, IP address, operating system, and referrer URL. This is collected based on our legitimate interest to ensure security and usability.
Hosting
Our site is hosted by Hetzner (Industriestr. 25, 91710 Gunzenhausen, Germany). Hetzner processes data on our behalf to support secure and efficient operation of our services.
Our site is hosted by Hetzner (Industriestr. 25, 91710 Gunzenhausen, Germany). Hetzner processes data on our behalf to support secure and efficient operation of our services.
Cookies
We use essential and non-essential cookies. Non-essential cookies (e.g. for analytics or marketing) require your consent. We use Cookiebot to obtain and manage cookie consent in compliance with GDPR and PECD. For more information, refer to our Cookie Policy.
We use essential and non-essential cookies. Non-essential cookies (e.g. for analytics or marketing) require your consent. We use Cookiebot to obtain and manage cookie consent in compliance with GDPR and PECD. For more information, refer to our Cookie Policy.
Cookie Consent Tool
Cookiebot collects your consent status, IP address, browser/device info, and time of visit to document consent.
Cookiebot collects your consent status, IP address, browser/device info, and time of visit to document consent.
3. Third-Party Content and Services
We may embed content or services from third parties. These providers may require your IP address to deliver content. Examples:
- Analytics: Google Analytics
- Payments: Stripe (510 Townsend Street, San Francisco, CA 94103)
- AI Review Assistance: (Service provider not disclosed)
Each provider’s use of your data is governed by their own privacy policy.
4. Data We Collect Directly
Contact
When you contact us, we collect your name, email, IP address, and the content of your message. We use this data to respond to inquiries based on your consent.
When you contact us, we collect your name, email, IP address, and the content of your message. We use this data to respond to inquiries based on your consent.
Registration
To create an account, we collect your name, email address, and business name. This data is required to deliver our services and is processed to fulfil our contractual obligations.
To create an account, we collect your name, email address, and business name. This data is required to deliver our services and is processed to fulfil our contractual obligations.
Use of Our Services
We collect data related to your use of Review Hub to provide our services, support, communication, billing, analytics, and to fulfil legal obligations.
We collect data related to your use of Review Hub to provide our services, support, communication, billing, analytics, and to fulfil legal obligations.
Review Responses and Integrations
Users may connect third-party review platforms (e.g. Google My Business, TripAdvisor) and post responses. Review Hub transmits your responses via API, and may use AI tools to assist in drafting content and performing sentiment analysis.
Users may connect third-party review platforms (e.g. Google My Business, TripAdvisor) and post responses. Review Hub transmits your responses via API, and may use AI tools to assist in drafting content and performing sentiment analysis.
5. Administration, Accounting, and Marketing
Administration
We process data for administration, accounting, compliance, and record-keeping under our legal obligations and legitimate interest.
We process data for administration, accounting, compliance, and record-keeping under our legal obligations and legitimate interest.
Payment Processing
Payments are securely processed through Stripe. Review Hub does not store payment data.
Payments are securely processed through Stripe. Review Hub does not store payment data.
Marketing
We may use your data for marketing purposes with your explicit consent. You may opt out at any time.
We may use your data for marketing purposes with your explicit consent. You may opt out at any time.
Analytics and Research
We analyze usage data and business metrics (e.g. transactions, engagement) to improve our platform. Data is processed anonymously or pseudonymously wherever possible.
We analyze usage data and business metrics (e.g. transactions, engagement) to improve our platform. Data is processed anonymously or pseudonymously wherever possible.
6. Social Media
If you interact with us via social media, your data is subject to joint controller agreements with the platform. Legal bases include legitimate interest, consent, or contract initiation.
7. General Principles
Who Receives My Information?
Only authorized employees and processors (e.g. hosting, analytics, support) have access to your data.
Only authorized employees and processors (e.g. hosting, analytics, support) have access to your data.
Disclosure to Third Parties
We only disclose data to third parties where necessary for service delivery, legal compliance, or based on your consent.
We only disclose data to third parties where necessary for service delivery, legal compliance, or based on your consent.
Data Transfers
If data is transferred outside the EEA, we use appropriate safeguards such as Standard Contractual Clauses (SCCs).
If data is transferred outside the EEA, we use appropriate safeguards such as Standard Contractual Clauses (SCCs).
8. Data Retention
We retain your personal data for up to 12 months after account closure, unless required longer by legal obligations (e.g. tax laws). You may request earlier deletion at any time.
9. Security Measures
We implement industry-standard security measures (e.g. SSL, access controls). While we take all reasonable precautions, no system is 100% secure.
10. Minors
Our services are not intended for users under 16. We do not knowingly collect data from minors.
11. Automated Decision-Making
We do not engage in fully automated decision-making that has legal or similarly significant effects on you.
12. Do Not Sell
We do not sell your personal information.
13. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Rectify incorrect data
- Request deletion
- Object to or restrict processing
- Withdraw consent
- Data portability
- File a complaint with the Data Protection Commission (DPC) in Ireland
To exercise any of these rights, contact dataprotection@reviewhub.ie
14. Changes to this Policy
This Privacy Policy may change from time to time due to legal, operational, or technical reasons. We will update the "Last Updated" date at the top of this document to reflect the latest version.
If you have any questions or need further clarification, feel free to contact us at: Email: dataprotection@reviewhub.ie
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